Contact Us

Get in touch for international orders, partnerships, SMS support, or general inquiries.

Get In Touch

Email

long@fancysoles.us

For orders, inquiries, and general support

Phone

+1 7196423040

Mon–Fri, 9 AM – 5 PM (Mountain Time)

Office Address

3010 W Belleview Ave
Littleton, CO 80123

United States

SMS Support

Text HELP to any message for assistance

Text STOP to opt out of promotional messages

Our Location

Office Hours

Mon–Fri: 9 AM – 5 PM
Sat–Sun: Closed
(Mountain Time)

Parking

Free visitor parking available on-site. Wheelchair accessible entrance.

Frequently Asked Questions

Common questions about our services and SMS program.

How long does international shipping take?

North America: 2-5 business days. Europe: 3-7 days. Asia-Pacific: 5-10 days. Customs processing may add 1-3 days. You'll receive SMS updates at every milestone.

How do I track my international order?

Once your order ships, you'll receive SMS notifications with tracking updates. You can also track your order at fancysoles.us/track using your order number.

How do I opt out of promotional SMS messages?

Text STOP, CANCEL, UNSUBSCRIBE, QUIT, or END to any promotional message. You'll receive a confirmation. To re-subscribe, text START or UNSTOP. Text HELP for support.

What is your return policy?

30-day return policy for unused items in original packaging. International returns may incur additional shipping costs. Refunds processed within 5-10 business days after inspection.

Do you handle customs and import duties?

Yes, we provide full customs documentation, tariff classification, and compliance handling. Import duties and taxes vary by destination and are the customer's responsibility. We'll notify you via SMS when your order clears customs.

Do you offer wholesale or OEM services?

Yes! We offer OEM/ODM manufacturing (MOQ 500 units), bulk wholesale with tiered discounts up to 35%, and white-label distribution. Contact us at long@fancysoles.us for a custom quote.

Get In Touch

Have questions about international orders, wholesale, or SMS notifications? We're here to help.

Email Us

long@fancysoles.us

Response within 24 hours

Call Us

+1 719-642-3040

Mon-Fri, 9 AM - 5 PM MT

SMS Support

Text HELP to any message

Text STOP to opt out