Privacy Policy

1. Introduction

Fancy Soles LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website fancysoles.com or interact with our services, including SMS text messaging communications related to cross-border commerce.

2. Information We Collect

We may collect the following types of information:

• Personal Information — Name, email address, phone number, shipping address, payment information when you make a purchase or create an account.
• SMS Consent Data — Records of your opt-in consent for SMS notifications, including the method of consent, timestamp, and any opt-out requests.
• International Order Data — Customs documentation, shipment tracking information, cross-border transaction records.
• Usage Data — Information about how you use our website, including pages visited, time spent, and interaction patterns.
• Device Information — Browser type, operating system, device type, and IP address for security and analytics purposes.
• Purchase History — Records of orders, products purchased, and transaction details across all markets.

3. How We Use Your Information

• To process and fulfill international orders, including customs, shipping, and delivery
• To send order confirmation, shipping updates, customs clearance notifications, and delivery alerts via SMS
• To send promotional SMS messages about cross-border promotions and new market launches (only with your explicit opt-in consent)
• To respond to your inquiries and provide customer support across all markets
• To improve our website, products, and services
• To detect, prevent, and address technical issues or fraud
• To comply with legal obligations and regulatory requirements, including international trade laws

4. SMS Text Messaging

Fancy Soles LLC may send SMS text messages to your mobile phone number for the following purposes:

• Transactional Messages — Order confirmations, international shipping notifications, customs clearance alerts, delivery updates, and customer support responses. These do not require opt-in consent as they are essential for order fulfillment.
• Promotional Messages — Cross-border promotions, new market announcements, seasonal offers, and marketing content. These require your explicit opt-in consent.

Message frequency varies. Transactional messages are sent as needed based on your international order activity. Promotional messages are typically sent 2–4 times per month. Standard messaging rates may apply.

5. Data Sharing and Disclosure

• Service Providers — Logistics carriers, customs brokers, payment processors, and SMS delivery platforms, contractually obligated to protect your data.
• Legal Requirements — When required by law, regulation, or legal process, including international trade compliance.
• Business Transfers — In connection with a merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational security measures including encrypted data transmission (SSL/TLS), secure storage practices, and access controls.

7. Data Retention

SMS consent records are retained for a minimum of 4 years. Purchase history and account data are retained for the duration of your account plus 3 years. International trade documentation is retained per regulatory requirements.

8. Your Rights

• Access — Request a copy of your personal data
• Correction — Request correction of inaccurate data
• Deletion — Request deletion (subject to legal retention requirements)
• Opt-Out — Opt out of promotional SMS at any time
• Restriction — Request restriction of processing

Contact us at support@fancysoles.com or (303) 555-0178 to exercise these rights.

9. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children under 16.

10. Changes to This Policy

We may update this policy. Changes will be posted on this page with an updated date. For significant changes, we will notify you via our website or SMS.

11. Contact Us